Terms and Conditions

Article 1 — Identity of the trader

Welvana, a trading name of PolyValent Payroll B.V.
Registered address: Kempstraat 151, 2572 GD The Hague, Netherlands
Email: Welvana@outlook.com
Phone: +31 6 53 21 22 20
Chamber of Commerce (KvK) number: 73451568
VAT identification number: NL859538795B01

Article 2 — Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer. Before the contract is concluded, the text of these terms and conditions is made available to the consumer.

Article 3 — The offer

The offer contains a complete and accurate description of the products offered. All prices stated include VAT. Obvious mistakes or errors in the offer are not binding on the trader.

Article 4 — The contract

The contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it. The trader confirms receipt of the order by email.

Article 5 — Delivery

The trader exercises the greatest possible care when processing orders. The place of delivery is the address that the consumer has made known to the trader. The expected delivery time is stated with the product and during the ordering process. The trader delivers within 30 days at the latest, unless a different delivery period has been agreed. If this period is exceeded, the consumer has the right to terminate the contract free of charge and is entitled to a refund of the amount already paid.

Article 6 — Right of withdrawal

The consumer has the right to terminate the contract without giving reasons. That period runs from the conclusion of the contract up to and including 14 days after the day on which the consumer, or a third party designated by the consumer, receives the product; where an order is delivered in parts, the day of receipt of the last product applies. For the full procedure see our returns policy; for the statutory model form see model withdrawal form. Use of that form is not compulsory.

Article 7 — Exceptions to the right of withdrawal

The right of withdrawal does not apply to products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. Where this applies to a product, the trader states this on the product page.

Article 8 — Payment

Payment is made using the payment methods offered in the webshop. The consumer is obliged to report any inaccuracies in the payment details provided without delay.

Article 9 — Conformity and guarantee

The trader warrants that the products comply with the contract, the specifications stated in the offer and the statutory requirements. This does not affect the consumer's statutory rights (legal guarantee).

Article 10 — Product safety

Information about product safety, the manufacturer and reporting a safety issue can be found on the Product safety page and, per product, on the relevant product page.

Article 11 — Complaints

Complaints about the performance of the contract can be submitted via Welvana@outlook.com. Complaints are answered within 14 days of receipt. If the parties cannot reach agreement, the dispute may be submitted to the competent Dutch court. For cross-border purchases within the EU, the consumer can turn to the European Consumer Centre Netherlands.