Contact
Questions about your order, a product or returning an item? We are happy to help.
Customer service
Email: Welvana@outlook.com
Phone: +31 70 430 5858
We reply within 1 working day (Monday to Friday).
Business inquiries
Working for an agency or service provider and want to pitch something? Send your name, your company (with website) and your concrete proposal in one message. Vague or step-by-step messages, and requests to move to WhatsApp/Telegram, will not be answered.
Company details
Welvana — trading name of PolyValent Payroll B.V.
Kempstraat 151, 2572 GD The Hague, Netherlands
Chamber of Commerce (KvK) number: 73451568 · VAT number: NL859538795B01
You can also use the form below — you will receive a reply as soon as possible.
We're here for you. Get in touch
Ships from our suppliers' warehouses
14 days to change your mind
Friendly customer service
Get in touch
Fill in the form below and send us a message — we'll get back to you as soon as we can.
Frequently asked questions
Delivery takes 7–15 working days on average; often 3–8 working days if your item ships from a warehouse inside the EU. As soon as your parcel is on its way, you'll receive an email with track & trace so you can follow your delivery closely.
Yes, as long as your order hasn't been processed yet, we can make changes. Please let us know as soon as possible after your purchase.
Yes, we deliver throughout the EU and to many countries outside it. Shipping within the EU is a flat €12.95; outside the EU €19.95. Delivery time depends on where your item ships from.
Yes, all your details are encrypted and processed securely to protect your privacy. Pay securely by card, PayPal or Klarna.
