Terms of service

Article 1 — Identity of the trader

Welvana, part of PolyValent Payroll B.V.
Registered address: Kempstraat 151, 2572 GD The Hague
Email: Welvana@outlook.com
Chamber of Commerce (KvK) number: 73451568
VAT identification number: NL859538795B01

Article 2 — Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer. Before the contract is concluded, the text of these terms and conditions is made available to the consumer.

Article 3 — The offer

The offer contains a complete and accurate description of the products offered. All prices stated include VAT. Obvious mistakes or errors in the offer are not binding on the trader.

Article 4 — The contract

The contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it. The trader confirms receipt of the order by email.

Article 5 — Delivery

The trader exercises the greatest possible care when processing orders. The place of delivery is the address that the consumer has made known to the trader. The expected delivery time is stated with the product and during the ordering process. The trader delivers within 30 days at the latest, unless a different delivery period has been agreed. If this period is exceeded, the consumer has the right to terminate the contract free of charge and is entitled to a refund of the amount already paid.

Article 6 — Right of withdrawal

The consumer has the right to terminate the contract without giving reasons for a period of 14 days after receipt of the product. For the full procedure, see our returns policy.

Article 7 — Exceptions to the right of withdrawal

The right of withdrawal does not apply to products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.

Article 8 — Payment

Payment is made using the payment methods offered in the webshop. The consumer is obliged to report any inaccuracies in the payment details provided without delay.

Article 9 — Conformity and guarantee

The trader warrants that the products comply with the contract, the specifications stated in the offer and the statutory requirements. This does not affect the consumer's statutory rights (legal guarantee).